Amy Clark, Author at Self Service Central

April Fool’s Day: When a Self-Service Checkout Experience Goes Wrong

Supermarket is where we all lose every little bit of patience left in us, even if we are in no hurry at all. This is why it’s e-x-t-r-e-m-e-l-y important to have excellent self-service checkouts…Happy April Fool’s Day!        

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Great Infographic: Connecting with the Self-Service Customer

The future of customer connection lies in self-service models. The customers’ time is very valuable and anything that helps decrease dead time is helpful. Self-service allows customers to find solutions in their own time with less stress. This infographic by Parature has a great collection of statistics about self-service, and how it can improve your […]

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Great Infographic: The New Self-Service Success Center

With so many customers coming and going, the new question on everybody’s mind is how to keep customers coming back. This infographic by Mindtouch lists several reasons why turning help centers into self-service centers are important for retaining customers. When asked about how companies can better engage with consumers, 54% of respondents want improvements to […]

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Want Customers to Shop on Your Website This Holiday Season? Make It Easy For Them

By: Amy @SelfServiceCent Clark The holiday season is an important time for online retailers. Holiday shopping can make up a significant portion of the revenue for the year, so it’s important to have a user-friendly website. Gartner research points out that “usability affects how customers perceive and respond to products, services and artifacts of all types, including websites […]

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How to Deliver Amazing Self-Service

By: Amy @SelfServiceCent Clark Self-service continues to gain much popularity in the overall customer service strategy, bringing benefits to both customers and businesses. Organizations are increasingly automating their customer support system to focus on more critical aspects of their business, with the goal of raising efficiency and better managing costs. It’s not only about company benefits. Some might […]

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5 Critical Ways to Increase Self-Service This Black Friday

By: Amy @SelfServiceCent Clark We know that all businesses, online or offline, are going to experience significant sales during the upcoming Black Friday sales events. Black Friday used to mean standing in line for hours in the freezing cold waiting for the best deals. But businesses wised up and realized the impact of online Black Friday events. And […]

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Infographic – Importance of Online Self Service

By: Amy @SelfServiceCent Clark Consumers in the UK spend 25% of their disposable income online, but only 34% of brands deliver a good customer experience. The real lack of quality self-service online means that there is an opportunity for those organizations and brands that do offer high-level self-service support to capitalize and grow. This infographic created by Numero […]

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Video- Online Self Service Demands

By: Amy @SelfServiceCent Clark This video does a really good job of demonstrating the need for businesses to supply quality online self-service. I like how the video uses graphs and illustrations to present the facts about online self-service in a way that is easy to understand. It also shows just how dissatisfied customers are with online […]

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How To Humanize your Call Center

These days, speed and efficiency are a priority of most businesses. Technology has been incorporated into customer service more than it ever has before and, while this may help corporations to achieve both speed and efficiency, it can also cause issues with the quality and effectiveness of the customer service being given. Take, for instance, […]

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You Just Rolled Out a Self-Service System. Now What?

With advantages like lower customer support costs and shorter employee time investment, many companies are discovering the benefits of online customer self-service. Many companies still believe that customer support agents are irreplaceable. Gartner analysts admit that in certain circumstances agents are necessary: “However, self-service works well only for specific record types (mainly how-to requests, FAQs […]

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