Automated Customer Support Archives - Self Service Central

Top Automated Customer Service Systems

In the field of customer service, one of the bigger follies seen in modern times have been the attempts at automation that have served to badly convolute the whole process. Phone menus and primitive voice recognition systems have become the main contributors to the hatred for call centers. These early attempts at an automated customer […]

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Important Automated Customer Support Tips for Success

For a very long time, we knew exactly what to expect in customer support, from both sides of the fence. Before TCP/IP changed the world for everyone, all we had was the call center. Originally, it was simple enough if not insanely fast. An operator would field callers to the relevant departments or people. Then, […]

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