Multi Channel Support Archives - Self Service Central

Using WalkMe as Customer Service Tracking Software

Customer service tracking software is one of those niches in SaaS that has been a bit of a holy grail to perfect. Over the past few years, many developers have attempted it with some levels of success, but not enough to meet the deep rooted needs the solution wishes to address. Some customer service handling […]

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Why Multi Channel Customer Service is so Important

If you read a lot of stuff about customer service, you probably haven€™t gone without seeing the buzz about multi channel customer support. But, without a good point of reference to start from, you may be unsure what exactly this is, and even so, you may wonder why there’™s so much emphasis on it, and […]

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The Evolution and Revolution of Multi Channel Support

Multi channel support – using a number of mediums, platforms and communications channels for providing customer service and support – is now pretty much a standard for any company who knows what’s up in the modern world. The self service revolution is entirely possible only thanks to this way of thinking, and customers, while they […]

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