Self Service Adoption Archives - Self Service Central

Best Online Customer Support Software You Should Get to Know

With the continuing move away from old infrastructures for communications, mainly being replaced by the internet and computerized platforms, we’ve seen a continued growth in interest in online customer support software. People hate call centers for a number of obvious reasons. Hold times, phone trees and having your time taken up talking to people just […]

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3 Customer Service Automation Tips for Self Service Adoption

Customer service automation was once regarded as something of a pipe dream. The technology to implement this just didn’t exist in a practical form. As a continued result of this lack of good facilitation technology for it, there were no real ways to let users interact with complex forms without overwhelming them, and opening up […]

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Customer Self Service Trends You Should Know About

Trends in customer self service have drastically changed over the past few months… Self service, used to be a risky, optional kind of solution to the problems faced by support and customer interface. But, a shift in attitude, refinements of tools and a huge explosion in web technology have changed the way businesses see customer […]

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The Top 3 Customer Self Service Software

It’s no coincidence you happen to be reading an article on customer self service software; It’s now become the pulse of the world. Thanks to the revolution in SaaS, onboard software and the dawning of the self service concept – customer self service has become a viable and workable option. Not long ago, self service […]

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Customer Self Service Best Practices

Customer Self service has always been around.  It has been used in many aspects of the business.  Mainly offline to assist customers in places where they don’t always need to interact with an employee.  These can include supermarkets, airport check-ins, and even the use of ATM’s. In the last few years though, self service has […]

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