Self Service News Archives - Self Service Central

Want Customers to Shop on Your Website This Holiday Season? Make It Easy For Them

By: Amy @SelfServiceCent Clark The holiday season is an important time for online retailers. Holiday shopping can make up a significant portion of the revenue for the year, so it’s important to have a user-friendly website. Gartner research points out that “usability affects how customers perceive and respond to products, services and artifacts of all types, including websites […]

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Best Articles on Self Service This Week

Now you can keep track of the latest trends and developments in the world of Self Service! Self Service Central is your free, weekly guide to the top 5 articles that everyone’s interested in and talking about! Here they are: 1# Omni-channel high on the agenda for c-suite Omni-channel initiatives have attracted many business entrepreneurs […]

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Top Self Service News, On your Desk

Hey Everyone, Another week has come and gone and the Self Service Sphere is Buzzing as always. Each Thursday, I summarize and send all the best and most talked about Self Service articles, uploaded to the blog. And here they are: Implementing Self-Service Business Intelligence Self service business intelligence also abbreviated as (SSBI) gives users […]

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Top News from the Week

Hey Everyone It’s been a long week full of surprises and new online articles in the world of Self Service. Here is a review of some of the top self service articles that I came across this week. Enjoy! 1. 5 Ways to Train Contact Center Agents Faster In a bid to ensure quality service […]

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Trending News in Self-Service

Hey everyone, Hope everyone is having a great week. Here some articles that I came across this week that I think you might find interesting. Here are the articles for you to enjoy: The Future of Customer Service: 3 Strong Self-Service Cases:  Self Service is a new concept that is really spreading fast as evident […]

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Interview with Nuance’s Greg Pal

Interview with Greg Pal, Vice President of Enterprise Product Strategy & Business Development at Nuance “Consumers Should Not Be Forced to Change their Behavior to Adapt to Technology” Recently I had the opportunity to speak with with Greg Pal, Vice President of Enterprise Product Strategy & Business Development at Nuance Communications.  I spoke with Pal […]

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5 Best Articles of the Week for Self Service

This week, i’ve started my weekly news roundup from the industry so that its easier for you to collect top news and continue to learn. Check them out! 15% Dread Customer Service More Than The Dentist One in six customers would rather rather visit the dentist than have to call a customer service telephone line, […]

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