Uncategorized Archives - Self Service Central

Webinar: How to Boost Customer Experience and Increase Self-Service Adoption by Focusing on Top Tasks

Recently we presented a webinar, How to Boost Customer Experience and Increase Self-Service Adoption by Focusing on Top Tasks. The webinar looked at the some of the challenges of companies facing when delivering web self-service, and looked a few different technologies and strategies on how to overcome these challenges. We were thrilled to be joined during the webinar by […]

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New Technologies Revolutionize Online Self-Service

When it comes to the Online Customer Service, it’s pretty simple — you have to support the customers. You must resolve situations that arise immediately and successfully. Customer service and contact centers tend to suffer from several pain points: There are too many inbound emails. Calls and live chats are clogging the system. The agents are […]

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