Infographic - Importance of Online Self Service - Self Service Central
 

Infographic – Importance of Online Self Service

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By: Amy @SelfServiceCent Clark

Consumers in the UK spend 25% of their disposable income online, but only 34% of brands deliver a good customer experience.
The real lack of quality self-service online means that there is an opportunity for those organizations and brands that do offer high-level self-service support to capitalize and grow.

This infographic created by Numero illustrates just how terrible web self-service is on average: millions of hours spent waiting on hold and decreasing customer satisfaction.

The infographic is really useful for understanding all of the things that can go wrong with online self-service and the repercussions of poor service. It also highlights the wealth of opportunities available for those who adapt to meet the rising demand for live web support and online self-service.

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