Self Service Central - Page 3 of 8 - Everything About Self Service Adoption

2 Small Changes that Will Have Big Results in Customer Service

Customer service is one of the most important aspects of a business’s operations. Customer service not only increases repeat business it is also vital for word of mouth advertising. While customer service has always been important, social media and the Internet has made it a game changer. Online customer review sites like Yelp, Citysearch and […]

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Five things the IRS can learn from Self Service Software Audience

When filling out taxes for the IRS, there is a rather large tax preparation industry ready to assist taxpayers for a fee. These companies are usually helpful in assisting customers with any questions they might have. Customer service phone lines and email addresses are readily available to the customers ensuring there are no frustrations and […]

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Customers Want, Need and Expect to Self-Serve Online

Study after study, researchers have confirmed that modern-day customers expect self-service online. 89% actually say that they’re more satisfied when they get answers online quickly. With 9 out of 10 people using your website as their sole source of information, it means that you need to up your CX. This infographic by Synthetix speaks volumes […]

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How to Create a Magnetic Self-Service Portal

Self-service is becoming increasingly popular for businesses as it is more cost effective. However, many customers still tend to avoid self-service as they prefer a more personalized type of service where there is human interaction. Luckil,y this conception can be altered with techniques that make your self-service portal more magnetic. There are a number of […]

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2 Dumbest Mistakes Smart Users Make in Self-Service

Most organizations have embraced self-service to help them reduce customer service costs. However, self-service does not always live up to an organization’s expectations. Often, this is due to a misguided implementation process that can lead to chaos within an organization. Organizations are eager to empower their users, but some of them overdo it. One of […]

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Mobile Self Service Overview

While I am going to discuss the problems and promise of mobile self service, I’m not going to be giving you an actual overview of how it’s done. Why is this? Because frankly, it’s just not time yet. What I Mean: I mean to say that between self service as a science, and mobile engineering […]

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How To Crack the Code to Self Service Adoption

Customers increasingly want to help themselves. Given the opportunity many consumers will opt for self-service even when there is human support available. In a recent study from the UK, 66% of people said that they prefer to use the self service option at the checkout because they believe it is more convenient and faster. Self-service […]

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The Problems with Customer Self Service (and How to Avoid Them)

Today, we’re going to talk about the problems of customer self service (and how to avoid them). I hinted in the previous piece that self service does in fact make the web experience better, as complexity in systems rises, and purposes continue to multiply. All the complexity, for a while, defaulted to IT or specialist […]

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How Self Service Simplifies the Web Experience

Well, I know what the title says. I say I’m going to explain why self service simplifies the use of the modern multi-purpose world wide web of the twenty first century. Well, the truth of things is that in some cases, it in fact doesn’t do that. It complicates things, or makes them take a […]

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How Self-Service Will Save Your Company’s Reputation

An increasing number of companies are implementing self-service as part of their customer service. The self-service concept was introduced by online-based organizations. They were forced to apply this approach because their operations are small therefore it would not be cost effective to implement custom-made customer service. Self-service proved to be an effective solution for these […]

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