Self Service Central - Page 4 of 8 - Everything About Self Service Adoption

Self-Service Business Intelligence Platforms to Know

As I said last time, I was shocked that I hadn’t heard that self-service BI was not only a theory, but allegedly a fully realized thing. And, it was a pleasant surprise as you may recall. Why wouldn’t it be? That’s a great way to make sure only needed data and sources are used, and […]

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What is Self-service Business Intelligence?

It’s actually pretty dang rare for a colleague to ask me what something, like self-service business intelligence, is, and only being able to say “you got me”. But, with the aforementioned term, that was the case. And man, I can’t believe I hadn’t heard about it before now. Why: Well, for obvious reasons, I stay […]

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Help Desk Software Comparison Review

When doing a help desk software comparison, to choose which one is right for you, you will often find yourself in a bit of a predicament that, in other comparative shopping experiences, you wouldn’t. It’s easy to find point for point comparisons of pretty much any set of CRM applications, BI solutions, live chat systems […]

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5 Things Really Successful Telcos Do To Offer Self-Service

Telecom companies are in a tough situation because they are dedicated to offering support to their customers, but their customers are not always happy with the services that are offered. It is important for these companies to offer tools for customers to use so they can rely on other things than the person on the […]

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Top Automated Customer Service Systems

In the field of customer service, one of the bigger follies seen in modern times have been the attempts at automation that have served to badly convolute the whole process. Phone menus and primitive voice recognition systems have become the main contributors to the hatred for call centers. These early attempts at an automated customer […]

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Great Tools to Help You Implement Self-Service for Prospering in 2014

2014 is going to be a New Year with a new reliance on self-service options. Customers expect to have tools offered to them to allow them to be able to perform tasks themselves without having to frequently contact customer service centers of e-commerce sites, their mobile operators, banks, credit card companies, etc. Let’s take a […]

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Web Based Customer Support Best Practices

Before we talk about how best to implement and handle web based customer support, let’s take a moment to fully appreciate its ramifications. At one time, customer support and service were stuck in one channel, that being the horrible thing we call the call center. Ok, at first it wasn’t so bad, as far as […]

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Important Automated Customer Support Tips for Success

For a very long time, we knew exactly what to expect in customer support, from both sides of the fence. Before TCP/IP changed the world for everyone, all we had was the call center. Originally, it was simple enough if not insanely fast. An operator would field callers to the relevant departments or people. Then, […]

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Best Online Customer Support Software You Should Get to Know

With the continuing move away from old infrastructures for communications, mainly being replaced by the internet and computerized platforms, we’ve seen a continued growth in interest in online customer support software. People hate call centers for a number of obvious reasons. Hold times, phone trees and having your time taken up talking to people just […]

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Top Automated Customer Service Systems

In the field of customer service, one of the bigger follies seen in modern times have been the attempts at automation that have served to badly convolute the whole process. Phone menus and primitive voice recognition systems have become the main contributors to the hatred for call centers. These early attempts at an automated customer […]

Continue reading
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