Self Service Central - Page 5 of 8 - Everything About Self Service Adoption

Customer Service Self Assessment Examples and Procedures

I don’t really even know what to begin to do with this. People have been asking lately for customer service self assessment examples, and honestly, it’s hard to find real world examples of something like this. You see, most companies are very quiet about their assessment methods beyond the basic principles that everyone follows (standards […]

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Best Articles on Self Service This Week

Now you can keep track of the latest trends and developments in the world of Self Service! Self Service Central is your free, weekly guide to the top 5 articles that everyone’s interested in and talking about! Here they are: 1# Omni-channel high on the agenda for c-suite Omni-channel initiatives have attracted many business entrepreneurs […]

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Reduce Agent Attrition Using WalkMe

One of your biggest problems in customer service and customer relations is the issue of agent attrition. It’s a standard fact of a mortal life, among other things, that people age, and retire. Of course, there are also the resignations, dismissals and other issues that cause overturn in business in general. The problem is that […]

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3 Important Proactive Customer Care Tips

Proactive customer care is becoming a widely adopted principle and strategy in modern business, especially in the light of the internet, and the mobile and social booms that recent digital technologies have brought about. It’s a goof philosophy, but it can seem like a bit of an impenetrable concept to those not used to technology […]

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Top Self Service News, On your Desk

Hey Everyone, Another week has come and gone and the Self Service Sphere is Buzzing as always. Each Thursday, I summarize and send all the best and most talked about Self Service articles, uploaded to the blog. And here they are: Implementing Self-Service Business Intelligence Self service business intelligence also abbreviated as (SSBI) gives users […]

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Top Self Support Tools to Encourage Self Service

Self support tools are becoming quite sought after in recent times. Self service is regarded as the way of the future, because the idea of customers expecting to be waited on for everything is gradually fading into antiquity. People would much rather enjoy the ability to fix problems themselves (providing it’s not painfully difficult). While […]

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How Self Service is Replacing IT departments in Workplaces

Self service IT solutions are becoming all the rage these days, and it’s resulting in a bit of a misconception regarding the role of self service, SaaS and the IT department in the upcoming era. Some people think that IT people will no longer be needed beyond operating the server complexes where the cloud infrastructure […]

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Top News from the Week

Hey Everyone It’s been a long week full of surprises and new online articles in the world of Self Service. Here is a review of some of the top self service articles that I came across this week. Enjoy! 1. 5 Ways to Train Contact Center Agents Faster In a bid to ensure quality service […]

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Using WalkMe as Customer Service Tracking Software

Customer service tracking software is one of those niches in SaaS that has been a bit of a holy grail to perfect. Over the past few years, many developers have attempted it with some levels of success, but not enough to meet the deep rooted needs the solution wishes to address. Some customer service handling […]

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Best Employee Self Service Software Called WalkMe

A couple years ago, everyone would have laughed at the thought of employee self service software being practical at all. Isn’t it amazing how quickly people change their tunes when technology opens doors, isn’t it? Oh well, the ease of adoption of new technologies in more recent generations is a good thing, all things said […]

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