Self Service Central - Page 6 of 8 - Everything About Self Service Adoption

New Technologies Revolutionize Online Self-Service

When it comes to the Online Customer Service, it’s pretty simple — you have to support the customers. You must resolve situations that arise immediately and successfully. Customer service and contact centers tend to suffer from several pain points: There are too many inbound emails. Calls and live chats are clogging the system. The agents are […]

Continue reading

Why Multi Channel Customer Service is so Important

If you read a lot of stuff about customer service, you probably haven€™t gone without seeing the buzz about multi channel customer support. But, without a good point of reference to start from, you may be unsure what exactly this is, and even so, you may wonder why there’™s so much emphasis on it, and […]

Continue reading

Trending News in Self-Service

Hey everyone, Hope everyone is having a great week. Here some articles that I came across this week that I think you might find interesting. Here are the articles for you to enjoy: The Future of Customer Service: 3 Strong Self-Service Cases:  Self Service is a new concept that is really spreading fast as evident […]

Continue reading

Interview with Nuance’s Greg Pal

Interview with Greg Pal, Vice President of Enterprise Product Strategy & Business Development at Nuance “Consumers Should Not Be Forced to Change their Behavior to Adapt to Technology” Recently I had the opportunity to speak with with Greg Pal, Vice President of Enterprise Product Strategy & Business Development at Nuance Communications.  I spoke with Pal […]

Continue reading

Important Web Self Service Tools

Unless you’ve been away on an extended deep space mission, you can’t be a professional business or technology person, and not have heard a boundless level of buzz about web self service. Having started as a theoretical way to implement some new automation to user/software interaction and customer service industries, it quickly evolved into a […]

Continue reading

The Era of Self Customer Service

So, in modern business, you’ve undoubtedly heard a lot of buzz about self customer service, with lengthy discussion of technologies to facilitate it, and new methods and approaches for implementing it. People seem to love this idea pretty unanimously. If you’ve been around for a while, you probably first heard of self customer service as […]

Continue reading

Improving Telecom Self Service Funnel

So, in the light of the booming self service adoption in modernity, many people are starting to realize that it’s not quite as new of a technology as they thought, and in discovering this, people are discovering a lazy way out. Telecom self service has been around since touch tone phones and automated relay arrays. […]

Continue reading

5 Best Articles of the Week for Self Service

This week, i’ve started my weekly news roundup from the industry so that its easier for you to collect top news and continue to learn. Check them out! 15% Dread Customer Service More Than The Dentist One in six customers would rather rather visit the dentist than have to call a customer service telephone line, […]

Continue reading

Website User Self Service Enhancement Methods

User self service sounds like a wonderful ide on paper. Reducing the strain on administrators, customer service and support people, saving time for users and empowering them while showing a level of convenience never before possible. But, it’s pretty darn difficult to actually implement this concept, which is why for a long time, it was […]

Continue reading

4 Customer Service Automation Tips

Customer service automation is one of the very first applications of self service proposed, and in fact, it is one of the “if only” situations that spawned the drive to make this concept technologically and practically possible. For a long time, technology alone was what kept it from working, even well into the digital age. […]

Continue reading
Page 6 of  8