Self Service Central - Page 7 of 8 - Everything About Self Service Adoption

A Perfect Self Service Banking Solution

You know self service is coming into its own as a practical solution that people desire, when specific applications are being discussed. Self service banking is an example of this, in fact, beyond the general concept of using it in customer service and support, this is one of the first specific forms of use being […]

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3 Customer Service Automation Tips for Self Service Adoption

Customer service automation was once regarded as something of a pipe dream. The technology to implement this just didn’t exist in a practical form. As a continued result of this lack of good facilitation technology for it, there were no real ways to let users interact with complex forms without overwhelming them, and opening up […]

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Why Self Service Solutions are Taking over Contact Centers

In modern times, anyone in business can’t deny the increasing popularity of self service solutions for a number of applications. Fields like product management, customer service, and even marketing are raving about the convenience of this philosophy, and every day more companies rush to adopt this new model. For a long time, this was considered […]

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3 Ways to Improve Your Online Self Service

Online self service is becoming very popular as a way to handle customer service issues in an efficient and convenient way. For a long time, this sort of thing was impractical for a number of reasons. One of the bigger ones was that for a good while, the majority of people weren’t that technologically inclined […]

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Recommended Customer Service Programs

It’s no secret by now that customer service and support is like the one part of your business that you can not, under any circumstances, have go wrong more than one percent of the time. No matter how great your company and your product or service is, you’re sunk if you don’t have good customer […]

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4 Self-Service Tools that Will Revolutionize your Customer Service Department

Customer service is one of the most important aspects of running any company. Without customers, you have no legs to stand on, and you must always appreciate their contribution. Sadly, not very many businesses understand this crucial aspect, and they treat their customers very poorly. If you are looking for proof, just think about customer […]

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Self Service Technology Examples in the Online World

Customer satisfaction is the most important objective of any company. However, over the years due to increased competition in businesses and increase in consumer awareness the standards of customer satisfaction have also increased. Gone are the days when customers were satisfied by having a great product, now they demand great service before and after the […]

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The Evolution and Revolution of Multi Channel Support

Multi channel support – using a number of mediums, platforms and communications channels for providing customer service and support – is now pretty much a standard for any company who knows what’s up in the modern world. The self service revolution is entirely possible only thanks to this way of thinking, and customers, while they […]

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Implementing Automated Customer Service for Your Business

Once, a century and a half ago, when electricity revolutionized how we live and work, the slogan “better living through electricity” was quite prominent not only in marketing, but as part of the mantra of the new age of progressive thinking. With the advent of sophisticated computers and rich, multi channel internet services, this mantra […]

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New ebook – How to Perfect Customer Self-Service in a World Gone Online

I am proud to share with you my new ebook that accumulates my experience along with extensive industry research. In this ebook I detail effective ways to perfect a company’s online self-service and ensure its effectiveness. Self-service is taking the world by storm in the online world.  Nowadays many online areas have successfully implemented self-service […]

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